Terms & Conditions

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Patient," "User," or "you") and A to Z Health Fit Benifits ("Company," "we," "us," or "our") regarding your use of our healthcare services, website, and related platforms.

By Using Our Services, You Agree To:

• Be bound by these Terms and our Privacy Policy
• Comply with all applicable laws and regulations
• Provide accurate and complete information
• Use our services only for lawful purposes
• Respect the rights of other patients and staff

Updates to Terms

We reserve the right to modify these Terms at any time. We will notify you of significant changes through:

• Email notification
• Website announcements
• Posted notices in our facilities
• Direct communication during appointments

A to Z Health Fit Benifits provides comprehensive healthcare and wellness services, including but not limited to:

Service Limitations

Service Availability

• Services are available during posted business hours
• Emergency services are available 24/7 through our emergency line
• Telehealth services may have extended availability
• Some services may require advance scheduling
• Service availability may vary by location and provider

Age Requirements

• Adults (18+): May consent to all services independently
• Minors (Under 18): Require parental/guardian consent except where prohibited by law
• Emancipated Minors: Must provide legal documentation of emancipation
• Adolescent Services: Certain services may be provided without parental consent per state law

Geographic Limitations

• Services are primarily available to California residents
• Telehealth services may be available to patients in other states where legally permitted
• Some services may require in-person visits
• Insurance coverage may vary by location

Medical Eligibility

• Patients must provide accurate medical history
• Certain conditions may require specialist referral
• Emergency conditions require immediate medical attention elsewhere
• We reserve the right to decline services if not appropriate for our practice

As a patient, you have important responsibilities to ensure safe and effective healthcare:

Information Accuracy

• Provide complete and accurate medical history
• Disclose all medications, supplements, and treatments
• Report any allergies or adverse reactions
• Update information when changes occur
• Inform us of any changes in insurance coverage

Appointment Compliance

• Arrive on time for scheduled appointments
• Provide at least 24 hours notice for cancellations
• Bring required documentation and insurance cards
• Follow pre-appointment instructions
• Reschedule missed appointments promptly

Treatment Compliance

• Follow prescribed treatment plans
• Take medications as directed
• Attend follow-up appointments
• Report any concerns or side effects
• Participate actively in your care

Respectful Behavior

• Treat staff and other patients with respect
• Follow facility policies and procedures
• Maintain appropriate behavior during visits
• Respect confidentiality of other patients
• Use technology and equipment appropriately

No Guarantee of Results

• Medical treatments may not achieve desired outcomes
• Individual results may vary significantly
• Some conditions may not respond to treatment
• Complications or side effects may occur
• Additional treatments may be necessary

Emergency Situations

Limitations of Telehealth

• Physical examination limitations in virtual consultations
• Technology failures may interrupt services
• Some conditions require in-person evaluation
• Diagnostic limitations without physical presence
• Emergency care cannot be provided remotely

Professional Judgment

All medical decisions are made based on professional judgment and available information. We reserve the right to:

• Modify treatment plans based on new information
• Refer patients to specialists when appropriate
• Discontinue treatments that are not effective
• Recommend alternative approaches
• Seek second opinions when necessary

Our telehealth services allow you to receive healthcare remotely through secure video, audio, and messaging platforms.

Technology Requirements

• Reliable internet connection
• Compatible device (computer, tablet, or smartphone)
• Updated web browser or mobile app
• Working camera and microphone
• Private, secure location for consultations

Patient Responsibilities for Telehealth

• Ensure privacy and confidentiality during sessions
• Test technology before appointments
• Have backup communication method available
• Provide accurate location information
• Follow all security protocols

Limitations and Risks

• Technology failures may disrupt appointments
• Limited physical examination capabilities
• Potential for misunderstanding without in-person interaction
• Security risks inherent in electronic communication
• Inability to provide hands-on treatments

Consent for Telehealth

By using our telehealth services, you consent to:

• Remote healthcare delivery
• Electronic transmission of your health information
• Recording of sessions for quality assurance (with notice)
• Use of third-party platforms as necessary
• Potential limitations compared to in-person care

Payment Responsibility

• Payment is due at the time of service unless other arrangements are made
• You are responsible for all charges not covered by insurance
• Co-payments and deductibles are due at time of service
• Outstanding balances accrue interest after 30 days
• Collection fees may be added to delinquent accounts

Insurance Coverage

• We will verify insurance benefits as a courtesy
• Insurance verification is not a guarantee of payment
• You are responsible for understanding your coverage
• Pre-authorization requirements must be met
• Changes in coverage must be reported immediately

Accepted Payment Methods

Billing Disputes

• Billing questions must be raised within 60 days
• We will investigate all legitimate disputes
• Documentation may be required for dispute resolution
• Payment may be suspended during active disputes
• Unresolved disputes may be referred to collections

Cancellation Requirements

• 24-Hour Notice: Required for all appointment cancellations
• Same-Day Cancellations: May result in cancellation fees
• Emergency Cancellations: Exceptions may be made for medical emergencies
• Weather/Natural Disasters: Cancellation fees waived for safety reasons

No-Show Policy

Fee Structure

• First no-show: Warning issued
• Second no-show: $50 fee assessed
• Third no-show: $75 fee assessed
• Subsequent no-shows: May result in dismissal from practice

Rescheduling

• Appointments may be rescheduled with proper notice
• Multiple reschedules may result in scheduling restrictions
• Priority scheduling given to patients with good attendance
• Emergency appointments available for urgent needs

Late Arrivals

• Patients arriving more than 15 minutes late may need to reschedule
• Late arrivals may result in shortened appointment times
• Chronic lateness may result in scheduling restrictions
• Emergency situations will be accommodated when possible

Our Intellectual Property

All content, materials, and intellectual property associated with A to Z Health Fit Benifits are protected by copyright, trademark, and other intellectual property laws:

• Website content, design, and functionality
• Educational materials and resources
• Treatment protocols and methodologies
• Software and technology platforms
• Logos, trademarks, and branding materials

Permitted Use

You may use our materials for personal, non-commercial purposes only:

• View and download content for personal reference
• Print materials for your own healthcare use
• Share educational content with family members
• Use information to make informed healthcare decisions

Prohibited Uses

• Commercial use or redistribution of our content
• Modification or creation of derivative works
• Removal of copyright or proprietary notices
• Reverse engineering of our software or systems
• Use of our trademarks without permission

User-Generated Content

By submitting content to us (reviews, testimonials, feedback), you grant us:

• Non-exclusive right to use, modify, and display the content
• Right to use content for marketing and promotional purposes
• Right to remove content at our discretion
• Perpetual license to use content in connection with our services

General Limitations

To the maximum extent permitted by law, A to Z Health Fit Benifits shall not be liable for:

• Indirect, incidental, or consequential damages
• Loss of profits, data, or business opportunities
• Damages resulting from third-party actions
• Technology failures or system downtime
• Damages exceeding the amount paid for services

Medical Malpractice

Medical malpractice claims are subject to specific legal requirements:

• Claims must be filed within the statute of limitations
• Expert medical testimony may be required
• Damages are limited to those recognized under medical malpractice law
• We maintain professional liability insurance as required

Technology and Website

We are not liable for:

• Website downtime or technical difficulties
• Data loss or corruption
• Security breaches beyond our control
• Third-party website or service failures
• Incompatibility with user devices or software

Force Majeure

We are not liable for delays or failures caused by:

• Natural disasters or weather events
• Government actions or regulations
• Labor strikes or disputes
• Pandemics or public health emergencies
• Other circumstances beyond our reasonable control

You agree to indemnify, defend, and hold harmless A to Z Health Fit Benifits, its employees, officers, directors, and agents from and against any claims, damages, losses, or expenses arising from:

Your Responsibilities

• Your violation of these Terms and Conditions
• Your violation of any applicable laws or regulations
• Your negligent or wrongful conduct
• Inaccurate or false information you provide
• Your violation of third-party rights

Scope of Indemnification

This indemnification includes:

• Legal fees and court costs
• Settlement amounts and judgments
• Investigation and defense costs
• Expert witness fees
• Other reasonable expenses

Defense Rights

We reserve the right to:

• Assume exclusive defense of any claim
• Select counsel of our choice
• Control settlement negotiations
• Require your cooperation in defense

Patient-Initiated Termination

You may terminate the patient-provider relationship at any time by:

• Providing written notice to our office
• Requesting transfer of medical records
• Settling any outstanding financial obligations
• Following proper transition procedures

Provider-Initiated Termination

We may terminate the relationship for:

• Non-compliance with treatment plans
• Failure to pay for services
• Inappropriate or abusive behavior
• Violation of office policies
• Providing false or misleading information
• Failure to keep appointments consistently

Termination Process

When terminating the relationship, we will:

• Provide 30 days written notice (except for cause)
• Offer to transfer medical records
• Provide emergency care during transition period
• Assist in finding alternative care when appropriate
• Complete any urgent ongoing treatments

Post-Termination Obligations

• Outstanding balances remain due
• Medical records remain confidential
• These Terms continue to apply to past services
• Prescription refills may be limited

Applicable Law

These Terms and Conditions are governed by:

• The laws of the State of California
• Federal healthcare regulations
• HIPAA and other privacy laws
• Professional licensing requirements
• Local healthcare ordinances

Jurisdiction and Venue

Any legal disputes shall be resolved in:

• State or federal courts in Los Angeles County, California
• Alternative dispute resolution as agreed upon
• Mediation before litigation when appropriate
• Arbitration if mutually agreed upon

Dispute Resolution Process

1. Direct Communication: Attempt to resolve disputes through direct discussion
2. Formal Complaint: Submit written complaint to our administration
3. Internal Review: We will investigate and respond within 30 days
4. Mediation: Consider mediation for unresolved disputes
5. Legal Action: Pursue litigation as last resort

Limitations

• Claims must be filed within applicable statute of limitations
• Class action lawsuits are prohibited
• Jury trial rights may be waived in certain circumstances
• Punitive damages may be limited

For questions about these Terms and Conditions or legal matters, please contact:

Business Hours for Legal Matters

• Monday - Friday: 9:00 AM - 5:00 PM PST
• Emergency legal matters: Contact main office
• Written correspondence preferred for complex matters
• Response time: 5-10 business days